Terms & Conditions
SOFTWARE PURCHASES, SPECIAL ORDERS AND RETURNS
As you may or not may be aware, software platforms, formats and all of their integration do change very often, sometimes overnight. Although our staff keeps their nose in the grindstone to make sure all product specs are updated, there are changes that are so sudden that might affect you even before it reaches our knowledge. (Even though we request and pretty much demand the most proactive information level possible from our manufacturers). We spend thousands of hours each year building, wiring, using the studio gear and buried in it, so we can and are willing to help!
Copyright infringement laws do not allow us to accept return any software products after they are shipped. We always suggest that if you do not see the specific software information related to your platform on our website, that you contact the manufacturer in order to get the most accurate information. All software purchases are final.
Sealed boxed Software may be returnable, however there will be restocking fees and shipping fees recouped prior to refund. Opened Boxed Software is not refundable nor returnable due to copyright laws.
Academic & Educational Product Purchases
Teachers, Students, & Schools are entitled to purchase some items at an "Educational" Discount. Please be ready to provide an Academic ID Card, Class Schedule, or Certification Form at the time of purchase to be allowed to purchase at a discounted rate. Students can be in any accredited school in the USA as well as other countries. Please email or call us with any questions regarding Academic Qualifications.
RETURNS AND REFUNDS (HARDWARE)
Microphones and Personal use items are non returnable as they are classified as personal items by the United States Government. Anything that goes inside your mouth, nose, or ears. Opened hardware products are subject to a 25% restocking fee. We can not sell the opened gear as new, so we must recoup losses. While unopened products are also subject to our 5% cancellation fee. (Please see cancellations area for more details). You may exchange hardware product(s) within 7 days from the date you receive your order for other equivalent product; exempt of any fees, again, given your product is sealed. Please make sure to email Scitscat Music and request a return authorization number (RMA#) prior to shipping your return. Returns without an RMA# will be refused and sent back to you. Defective merchandise can be swapped within 30 days of purchase for another of the exact model type, after that, it must be sent in for warranty repair to the manufacturer. If you need help, we will help you!
Due to the constant turn around in stock and inaccurate availability dates on new products coming from some manufacturers, we suggest you email or call us and check for availability dates before purchasing online.
We have a Live Shopping Cart - "Be aware that if you make a purchase through our online store your card will be billed at the time you buy, even though the actual merchandise may not yet be available"
Compare this to a special order, where you pay for a piece of merchandise at a retail store, knowing it will be sent to you only when it becomes available. Newly released merchandise is shipped to our customers on a first come first serve basis, in another words, if you place your order and pay for it first, you get it first. And while a great portion of our products are promptly available for shipping, we cannot guarantee certain items in stock, specifically newly released products. Email or call our customer support and check for availability and the estimate time of delivery on a given product or new release you may be considering. Special orders are not returnable.
Unshipped cancelled orders are subject to a 5% fee. This fee is imposed in order to cover all credit card fees and processing fees occurred to place your special order.
Should you purchase a product at our online store that's not available for shipping at time of your order, Scitscat Music will contact you and advise you on actual availability on that item. You may then: Maintain your order and receive it at the estimated time provided to you by Scitscat Music Request a refund and cancel your order free of any fees or penalties. Request a shipping upgrade free of charge to you, so when your merchandise becomes available you get it faster. A shipping upgrade may be provided to you at our criteria.
Federal Express (Fedex) & United States Postal Service (USPS) are our standard carriers for all US hipping needs. Free Ground shipping is available on most purchases over $90, single item or combined.
Sale items, blowouts, academic, do not qualify for free shipping. Express shipping is available at discounted rates at the time you are finalizing your purchase. Free shipping applies to the contiguous 48 US States only. Hawaii, and Alaska are extra. We recommend 3 day saver or 2nd day air to those locations as the best choice as we have discounted those rates for your convenience. We will email tracking number, so you will be able to make arrangements for receipt of your package.
Saturday delivery is not included as part of our Standard Next Day service. If you are ordering anything on a Friday via Next Day, you must call us and notify us before 3 pm eastern time that you will need your order delivered Saturday. An additional $15 Saturday Delivery fee (Fedex Fee $15) will be charged to your credit card.
P.O. BOX SHIPPING - US
We ship via USPS Priority Mail to P.O. Boxes.
Free shipping applies to the contiguous 48 US States only. Please contact us for proper shipping rate for your location. Please supply City, Country, Postal Code when obtaining a quote for shipping.
International shipping is via USPS Priority International Mail 1 - 2 weeks shipping tracked & insured. Scitscat Music ships via USPS five times a week and email tracking information upon shipment of your item(s). If ordering internationally, buyers are responsible for any and all customs and duties fees on the goods purchased. These are additional charges that are not added by Scitscat Music, but by your local Government in your country. If you have any questions as to what the charges will be, please call your local customs office. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. If duties and taxes are assessed on an item mailed via the Postal Service, they are collected from the recipient at the time of delivery. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes. If you want to learn what the threshold for duties and taxes is for a particular country, you can go to www.wcoomd.org for general information or visit the Web site of that country's custom's service. Roland does not want their products shipping internationally.
When purchasing at Scitscat.com, you can feel completely safe as we offer 128 bit encryption giving you maximum protection and privacy against unauthorized access on all your Credit Card transactions. We offer many different payment methods as you will see below.
PAYMENTS - International Customers
We accept Paypal, Wire Transfers ( a $15 fee will apply ), Western Union Transfers, Certified checks and Money Orders. Please email for Wire Transfer Details. Certified checks & Money orders will require clearance time.
Although purchase orders will activate your order, all merchandise can only be shipped once payment is received infull. That applies to schools and any other institutions. We suggest that you send us a P.O. and follow up with a checkfor the full amount of your order mailed to:
12302 SW 117th Ct., Miami, FL 33186
We appreciate your understanding and cooperation.
CREDIT CARD FRAUD
We find credit card fraud to be a very serious crime and pursue such action to the full extent of the law ( Fraudtransactions are geographically located. Proper authorities in the state are immediately contacted as well as FBI). Inaddition, we strongly secure and protect our customers from such, through high security military level encryption, cardcode and automatic address verification.
Thank you for your understanding!